Refund Policy
Last updated: July 2026
All orders ($10): Since your flight itinerary is generated and delivered automatically within minutes of payment, it is non-refundable once the document has been generated and emailed — the service has been fully delivered at that point. If payment succeeds but delivery genuinely fails on our end, we'll fix it or refund you.
How to request a refund
Contact us through our support section with your order number. We aim to respond within 1–2 business days.
Chargebacks
If you believe you've been charged in error, please contact us directly first — we can typically resolve billing issues faster than a card dispute process. Unwarranted chargebacks may result in your account being restricted from future orders.
What we can't refund for
- A visa application, entry, or boarding being denied for any reason — see our Terms of Service regarding no guarantee of acceptance
- Buyer's remorse after your itinerary has already been delivered
- Incorrect information you provided at checkout (we're happy to help correct it, but this isn't grounds for a refund)